Billing, credits & refunds

This page summarizes how billing works for Pinnacle AdForge. The Terms of Service control if there is any conflict. Fees and plan details are also shown at checkout in Stripe. Charges are collected by or on behalf of Pinnacle MAV Media LLC. For refund eligibility, billing-error correction, discretionary service credits, chargebacks, and statutory consumer rights, see our Refund & payment remedy policy.

1. Plans & subscriptions

Paid plans renew per the interval you select (e.g., monthly or annual) until canceled. Upgrades may take effect immediately; downgrades may take effect at the next renewal depending on product behavior. Taxes may be added based on your billing address and applicable law.

2. Trials & promotional pricing

If we offer a free trial, promotional rate, or time-limited entitlement, the specific terms (duration, eligibility, and whether a payment method is required) are presented at signup or in a written order. Unless stated otherwise, converting to a paid subscription or allowing a trial to roll into a paid plan authorizes charges per the then-current price. Cancellation instructions appear in-product and in the Stripe customer portal where enabled.

3. Price changes

We may change subscription fees or introduce new fees for new features. Where required by law or contract, we will provide advance notice (for example by email or in-product notice) before changes apply to your next renewal. Continued use after the effective date may constitute acceptance; if you do not agree, cancel before the change takes effect per the cancellation section below.

4. Credits

Some features consume credits associated with your organization. In-product documentation and checkout describe how credits accrue: on standard paid plans, included credits are granted in a 1:1 relationship with U.S. dollar list pricefor the subscription period (excluding taxes), while usage debits follow the product's published 1 credit = $1 USD metered rules. Credits may expire or reset per plan rules shown in-product. Credits are not legal tender, have no cash value, and are non-transferable except as we enable in the product. Unused credits may not roll over unless explicitly stated for your plan.

5. Payment failures

If payment fails, we may retry charges, suspend access to paid features, or downgrade the workspace after notice where practicable. You remain responsible for amounts incurred before cancellation, including fees for the current billing period unless otherwise required by law.

6. Chargebacks & payment disputes

If you initiate a chargeback or payment dispute, we may suspend or terminate access pending resolution and may provide evidence of delivery to your payment provider. Fraudulent or abusive disputes may result in account closure. Please contact technical@thepinnacle.media before disputing a charge so we can investigate billing errors.

7. Cancellation

Organization owners or billing admins may cancel through the billing portal or by contacting support. Cancellation stops future renewals; access may continue until the end of the paid period unless otherwise stated. You are responsible for exporting Customer Content before termination if the product allows export.

8. Refunds (summary)

Our full Refund & payment remedy policy describes default non-refundability, billing-error investigations, discretionary service credits for material outages, chargeback consequences, and regional consumer rights. Briefly: unless law or a stated promotion applies, subscription fees and consumed credits are generally non-refundable; contact technical@thepinnacle.media with your organization identifier and invoice details for billing disputes.

9. Invoices & records

Stripe provides receipts and invoice history for card payments. Retain copies for your finance team. The merchant descriptor on your statement may reference our product or payment processor branding.

10. Billing entity

Pinnacle MAV Media LLC — Pinnacle AdForge